On-Site Power & Multi-Vendor Systems Technician

International Business Machines Corporation; Lansing (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

IBM is seeking a System Services Representative to serve as the primary technical interface to clients. You will coordinate hardware and software support, perform on-site installation, maintenance, and repair, and ensure high levels of client satisfaction through effective problem solving.

Responsibilities include incident resolution guidance, collaboration across teams, and maintaining accurate customer records while driving operational services for IBM and multi-vendor systems.

Qualifications

• Experience coordinating hardware and/or software support for clients.
• On-site installation, maintenance, and repair of IBM and multi-vendor systems.

Responsibilities

• Install and maintain equipment on-site for IBM Power systems.
• Provide technical support, identify incidents, and advise on resolutions to ensure client satisfaction.
• Collaborate with cross-functional teams to resolve complex issues and deliver high-quality IBM service.
• Manage client relationships and ensure high satisfaction with service delivery.
• Update certifications and participate in ongoing technical and soft-skill trainings.

Skills

Client hardware support

On-site installation

Technical communication

Teamwork

Education

Associate's Degree/College Diploma

Tools

Cognitive Support Platform (Salesforce)

Watson Analytics

Job description

IBM is seeking a System Services Representative to serve as the primary technical interface to clients. You will coordinate hardware and software support, perform on-site installation, maintenance, and repair, and ensure high levels of client satisfaction through effective problem solving.

Responsibilities include incident resolution guidance, collaboration across teams, and maintaining accurate customer records while driving operational services for IBM and multi-vendor systems.