On-Site Data Center Systems Engineer

International Business Machines Corporation; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

IBM is seeking a Systems Services Representative based in Oregon to install, maintain, and repair IBM and multi-vendor systems in data centers. This role serves as the primary technical interface between IBM and clients, ensuring successful hardware and software delivery.

You will troubleshoot complex issues, coordinate with cross-functional teams, and provide guidance on best practices and preventive maintenance to optimize system performance and customer satisfaction.

Qualifications

• Experience supporting data center environments.
• Experience with IBM hardware and multi-vendor systems preferred.
• Ability to troubleshoot hardware, software, networking, and storage issues.

Responsibilities

• Install, maintain, troubleshoot, and repair IBM and multi-vendor hardware and software in data centers.
• Support IBM zSeries and Power servers, storage products, and networking equipment.
• Coordinate hardware and software support activities per client requirements.
• Provide guidance on preventive maintenance and best practices.
• Lead escalation in critical situations and communicate with clients clearly.
• Ensure client satisfaction through reliable service delivery.

Skills

On-site service

Hardware troubleshooting

Customer communication

Job description

IBM is seeking a Systems Services Representative based in Oregon to install, maintain, and repair IBM and multi-vendor systems in data centers. This role serves as the primary technical interface between IBM and clients, ensuring successful hardware and software delivery.

You will troubleshoot complex issues, coordinate with cross-functional teams, and provide guidance on best practices and preventive maintenance to optimize system performance and customer satisfaction.