Field Systems Technician – IT Infrastructure & Support

International Business Machines Corporation

New York (NY)

On-site

USD 70,000 - 110,000

Full time

4 days ago

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Job summary

International Business Machines Corporation (IBM) seeks a Systems Services Representative based in the United States to provide on-site installation, maintenance, and repair services for IBM and multi-vendor systems in data center environments. This role interfaces between IBM and clients, ensuring successful delivery of hardware, software, and operational support services.

The position requires a valid driver's license, reliable vehicle, and willingness to travel frequently to client sites,

Qualifications

Knowledge of IT service delivery processes and a strategic approach to technical support.
Bachelor's degree in a relevant field or equivalent experience.
Ability to travel to client sites and perform field-based support.

Responsibilities

Install and configure hardware at customer locations, including IBM and multi-vendor systems.
Troubleshoot and repair hardware, software, networking, and operating systems across vendors.
Coordinate with remote support and escalation centers for timely issue resolution.
Provide on-site installation, maintenance, and repair services in data center environments.
Maintain documentation and communicate effectively with clients; ensure high service levels.