System Services Representative - OREGON

International Business Machines Corporation; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

IBM is seeking a Systems Services Representative based in Oregon to install, maintain, and repair IBM and multi-vendor systems in data centers. This role serves as the primary technical interface between IBM and clients, ensuring successful hardware and software delivery.

You will troubleshoot complex issues, coordinate with cross-functional teams, and provide guidance on best practices and preventive maintenance to optimize system performance and customer satisfaction.

Qualifications

• Experience supporting data center environments.
• Experience with IBM hardware and multi-vendor systems preferred.
• Ability to troubleshoot hardware, software, networking, and storage issues.

Responsibilities

• Install, maintain, troubleshoot, and repair IBM and multi-vendor hardware and software in data centers.
• Support IBM zSeries and Power servers, storage products, and networking equipment.
• Coordinate hardware and software support activities per client requirements.
• Provide guidance on preventive maintenance and best practices.
• Lead escalation in critical situations and communicate with clients clearly.
• Ensure client satisfaction through reliable service delivery.

Skills

On-site service

Hardware troubleshooting

Customer communication

Job description

IBM is seeking a Systems Services Representative based in Oregon to provide on-site installation, maintenance, and repair services for IBM and multi-vendor systems in data center environments. This individual contributor role serves as the primary technical interface between IBM and clients, ensuring the successful delivery of hardware, software, and operational support services.

Key Responsibilities:

• Install, maintain, troubleshoot, and repair IBM and multi-vendor hardware, software, networking, storage, and operating systems.
• Support IBM zSeries Servers, IBM Power Servers, IBM Storage Products, multi-vendor Intel servers, networking equipment, and storage solutions.
• Coordinate hardware and software support activities and deliver operational services based on client requirements.
• Provide technical guidance to clients regarding preventive maintenance, system configuration, operational best practices, and environmental factors that may affect system performance.
• Perform system assurance activities, systems-level problem determination, equipment discontinuance, and relocation of IBM and non-IBM products.
• Ensure a high level of client satisfaction through effective service delivery, technical support, and operational excellence.
• Act as the lead IBM technical representative during critical situations, managing issues through resolution and maintaining clear communication with clients.