On-Site POS Implementation & Support Engineer

Merilsoft; Melville (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Merilsoft is seeking an Implementation & Support Engineer to bring new sites live on Pacific POS and stay the line when issues arise during service. You’ll migrate data, configure the system to current operations, train staff, and stand behind the switch on day one.

Beyond onboarding, you’ll diagnose problems, fix what you can, and provide engineering with precise reports for unresolved issues. You’ll be the calm voice the restaurant relies on in a busy dinner service.

Qualifications

• Technical ability to read logs and run queries to diagnose issues.
• Calm, clear communication on the phone during incidents.
• Hospitality or retail operations experience is a genuine advantage.

Responsibilities

• Onboard new sites: migrate data, configure the system, train staff, and support the live switch.
• Diagnose problems, fix what you can, and provide engineering with precise reports for unresolved issues.
• Be the calm voice customers rely on during mid-service outages.

Skills

Data migration understanding

Log reading

SQL querying

Customer communication

Calm under pressure

Tools

Pacific POS

SQL

Job description

Merilsoft is seeking an Implementation & Support Engineer to bring new sites live on Pacific POS and stay the line when issues arise during service. You’ll migrate data, configure the system to current operations, train staff, and stand behind the switch on day one.

Beyond onboarding, you’ll diagnose problems, fix what you can, and provide engineering with precise reports for unresolved issues. You’ll be the calm voice the restaurant relies on in a busy dinner service.