On-Site Pipette Service Technician (Travel Required)

Mettler-Toledo International, Inc; Indianapolis (IN); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision care

401(k) matching

Tuition reimbursement

Parental and caregiver leave

Paid time off

Résumé du poste

Mettler Toledo Rainin team in Indianapolis, IN seeks an On-site Service Technician to inspect, repair, and calibrate Rainin pipettes across a defined geographic region. You will travel to customer sites and depot centers, perform mechanical and electronic measurements, and maintain detailed service reports.

When not on site, you may assist in Rainin Depot Service Centers. The role requires strong English communication, basic math, and ability to work independently with minimal supervision.

Qualifications

• Strong interpersonal and verbal communication skills in English.
• Strong written communication skills, including daily service reports.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and effectively present verbal information to customers and other employees.
• Basic arithmetic: add, subtract, multiply, and divide.
• Ability to apply common sense to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Basic computer skills, including email and common Microsoft Office programs.
• Good mechanical aptitude and ability to disassemble and reassemble small precision mechanical instruments.
• Ability to work independently with minimal supervision.
• Strong organizational skills and ability to schedule, process, and complete multiple tasks successfully

Responsabilités

• Establish a weekly service visit schedule in coordination with the Area Service Leader.
• Travel to customer sites to provide on-site pipette service according to the service schedule.
• Perform pipette repair and calibration services at customer facilities.
• Represent Rainin in a professional, courteous, and positive manner.
• Complete service reports and expense reports accurately and on time.
• Maintain service equipment, tools, and parts inventory.
• Provide Rainin Sales with customer leads for potential new product purchases.
• Assist with Service Center production activities, as assigned by the Pipette Service Supervisor, when available.
• Travel to customer locations, including use of a personal vehicle when needed.
• Perform other duties as assigned.
• Disassemble, clean, repair, and reassemble pipettes.
• Inspect units received for service for component defects.
• Ensure all repair work meets established quality standards.
• Calibrate pipettes, when applicable, according to testing protocols and calibration procedures based on the selected service option.
• Perform quality audits on pipettes during calibration to ensure each unit meets repair quality standards.
• Complete work sheets, part usage tallies, repair estimates, and related paperwork.
• Follow customer instructions related to their orders, including requests for additional parts.
• Complete database entries and related documentation, account for parts used, and ensure proper billing processes are completed.
• Ensure all test equipment is maintained, calibrated, and in good working order.
• Maintain the proper levels of replacement parts, supplies, and materials.
• Promote On-Site Service to customers through literature distribution, flyer posting, and direct outreach.
• Follow applicable Rainin procedures and policies and support Rainin’s Quality System.
• Accurately complete and submit expense reports in a timely manner.
• Perform other duties as assigned.

Connaissances

Verbal communication

Written communication

English proficiency

Microsoft Office

Independent worker

Organizational skills

Outils

Microsoft Office

Description du poste

Mettler Toledo Rainin team in Indianapolis, IN seeks an On-site Service Technician to inspect, repair, and calibrate Rainin pipettes across a defined geographic region. You will travel to customer sites and depot centers, perform mechanical and electronic measurements, and maintain detailed service reports.

When not on site, you may assist in Rainin Depot Service Centers. The role requires strong English communication, basic math, and ability to work independently with minimal supervision.