On-Site Personal Banker: Growth, Service & Solutions

Kearny Bank; New York (NY); On-site; USD 29,000 - 34,000; Full time

Job summary

The Personal Banker at Kearny Bank in Brooklyn, NY, is responsible for delivering exceptional service to both existing and prospective clients. You will manage the full client experience by addressing service needs, executing transactions accurately, and building strong client relationships.

The Personal Banker proactively identifies retention and growth opportunities through meaningful client interactions and need-based conversations, referring appropriate bank products while maintaining high

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of cash handling experience.
• Prior client service experience or a strong desire to work in the service industry preferred.
• Proficiency in Microsoft Office required.
• Excellent written and verbal communication skills.

Responsibilities

• Process a variety of routine and complex transactions such as account openings and closings, deposits, withdrawals, loan payments and transfers in accordance with the Bank's policies and procedures.
• Assist in retaining and growing existing client relationships by understanding client needs and introducing relevant financial solutions.
• Actively participate in ongoing training and regular meetings and demonstrate a willingness to be cross trained to perform duties necessary to assist clients.
• Assist with the daily operations of the branch including reporting, audits, ATMs, coin machines, main cash vault, etc.
• Ensure daily operational integrity and excellence.
• Maintain current knowledge of Bank policies and procedures to ensure compliance and operational soundness.
• Ensure the branch adheres to regulatory compliance requirements such as AML and CFT.
• Builds client loyalty through courteous, professional service according to the Bank's established service standards.
• Maintain comprehensive knowledge of the Bank's products and services to engage clients in consultative discussions and recommend solutions aligned with their financial needs.
• Identify client needs and refer appropriate products and services while executing a smooth transition across functions.

Skills

Cash handling

Customer service

Microsoft Office

Communication skills

Positive attitude

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Personal Banker at Kearny Bank in Brooklyn, NY, is responsible for delivering exceptional service to both existing and prospective clients. You will manage the full client experience by addressing service needs, executing transactions accurately, and building strong client relationships.

The Personal Banker proactively identifies retention and growth opportunities through meaningful client interactions and need-based conversations, referring appropriate bank products while maintaining high