In-Branch Personal Banker: Client Solutions & Service

Kearny Bank; Pompton Lakes (NJ); On-site; USD 29,000 - 34,000; Full time

Job summary

Kearny Bank in Pompton Lakes, NJ is seeking a Personal Banker to deliver exceptional service to existing and prospective clients. You will manage the full client experience, identify service needs, and accurately execute transactions while building strong relationships.

You will proactively identify retention and growth opportunities through meaningful conversations, refer suitable bank products, and uphold AML/CFT standards while maintaining operational excellence.

Qualifications

• High school diploma or equivalent.
• 1 year of cash handling experience preferred.
• Prior client service experience preferred.
• Proficiency in Microsoft Office.
• Excellent written and verbal communication skills.
• Excellent customer service skills.

Responsibilities

• Process a variety of routine and complex transactions such as account openings and closings, deposits, withdrawals, loan payments and transfers in accordance with the Bank’s policies and procedures.
• Assist in retaining and growing existing client relationships by understanding client needs and introducing relevant financial solutions.
• Actively participate in ongoing training and regular meetings and cross-train to perform duties necessary to assist clients.
• Assist with the daily operations of the branch including reporting, audits, ATMs, coin machines, main cash vault; prepare cash shipments, order cash/coin as needed, and receive and process cash shipments.
• Ensure daily operational integrity and excellence.
• Maintain knowledge of Bank policies and procedures to ensure compliance and soundness.
• Ensure branch adheres to AML and CFT regulatory requirements.
• Build client loyalty through courteous, professional service according to the Bank’s standards.
• Maintain knowledge of Bank products and services to engage clients in consultative discussions and recommend solutions.

Skills

Cash handling

Customer service

Microsoft Office

Communication skills

Positive attitude

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Kearny Bank in Pompton Lakes, NJ is seeking a Personal Banker to deliver exceptional service to existing and prospective clients. You will manage the full client experience, identify service needs, and accurately execute transactions while building strong relationships.

You will proactively identify retention and growth opportunities through meaningful conversations, refer suitable bank products, and uphold AML/CFT standards while maintaining operational excellence.