Client Relations Banker — On-Site Growth & Service

Kearny Bank; Toms River (NJ); On-site; USD 29,000 - 34,000; Full time

Job summary

The Personal Banker at Kearny Bank delivers exceptional service to existing and prospective clients, handling the full client experience by identifying service needs, executing transactions accurately, and building strong client relationships.

The role proactively identifies retention and growth opportunities, recommends bank products, and ensures regulatory compliance, AML/CFT, and operational excellence while working on-site in New Jersey. Compensation is $21.00-$25.00/hr.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of cash handling experience required.
• Prior client service experience or a strong desire to work in the service industry preferred.
• Proficiency in Microsoft Office required.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Ability to maintain a positive and collaborative attitude in all situations.

Responsibilities

• Process routine and complex transactions such as account openings and closings, deposits, withdrawals, loan payments and transfers in accordance with the Bank’s policies and procedures.
• Assist in retaining and growing existing client relationships by understanding client needs and introducing relevant financial solutions.
• Actively participate in ongoing training and regular meetings and demonstrate a willingness to be cross trained to perform duties necessary to assist clients.
• Assist with the daily operations of the branch including reporting, audits, ATMs, coin machines, main cash vault, etc. Prepare cash shipments, order cash/coin as needed, and receive and process cash shipments.
• Ensure daily operational integrity and excellence.
• Maintain current knowledge of Bank policies and procedures to ensure compliance and operational soundness.
• Ensure the branch adheres to regulatory compliance requirements such as Anti Money Laundering ("AML") and Countering the Financing of Terrorism ("CFT").
• Builds client loyalty through courteous, professional service according to the Bank’s established service standards.
• Maintain comprehensive knowledge of the Bank’s products and services to engage clients in consultative discussions and recommend solutions aligned with their financial needs.
• Identify client needs and refer appropriate products and services while executing a smooth transition across functions.

Job description

The Personal Banker at Kearny Bank delivers exceptional service to existing and prospective clients, handling the full client experience by identifying service needs, executing transactions accurately, and building strong client relationships.

The role proactively identifies retention and growth opportunities, recommends bank products, and ensures regulatory compliance, AML/CFT, and operational excellence while working on-site in New Jersey. Compensation is $21.00-$25.00/hr.