On-Site PC Support Technician — Incentive per Call Closed

Worldwide TechServices, LLC; West Boylston (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Dynamic PC Support specialist in Massachusetts. The role involves troubleshooting desktops and laptops, addressing client issues, and delivering timely service on-site.

You will interact directly with clients, perform basic to moderately complex tasks, and support desk-side applications and infrastructure as required. Travel to client sites is expected.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Communication skills

Travel to client sites

Lifts 50 lbs

Basic repair toolkit

Education

Technical school certification or equivalent

Tools

Repair toolkit

Hardware knowledge

Valid Driver’s License

Job description

Worldwide TechServices, LLC is seeking a Dynamic PC Support specialist in Massachusetts. The role involves troubleshooting desktops and laptops, addressing client issues, and delivering timely service on-site.

You will interact directly with clients, perform basic to moderately complex tasks, and support desk-side applications and infrastructure as required. Travel to client sites is expected.