Onsite PC Support Technician - Client-Facing

Worldwide TechServices; Bloomington (IN); On-site; USD 36,000 - 54,000; Full time

Job summary

Worldwide TechServices in Bloomington, IN is seeking a Dynamic PC Support specialist to troubleshoot and repair desktops and laptops for our clients. You will interact with customers, respond to service calls promptly, and document all activities according to policy.

The role requires a technical school certification or equivalent with 0–2 years of experience, plus a valid driver’s license and the ability to lift up to 50 lbs and travel to client locations as needed.

Qualifications

• Technical school certification or equivalent with 0-2 years experience.
• Customer service experience a plus.
• OEM certifications required as directed by management.
• Knowledge of relevant software and hardware.
• Valid driver's license and reliable transportation with registration and insurance.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Communication

Travel to clients

Lifting 50 lbs

Repair toolkit

Education

Technical certification or equivalent

Job description

Worldwide TechServices in Bloomington, IN is seeking a Dynamic PC Support specialist to troubleshoot and repair desktops and laptops for our clients. You will interact with customers, respond to service calls promptly, and document all activities according to policy.

The role requires a technical school certification or equivalent with 0–2 years of experience, plus a valid driver’s license and the ability to lift up to 50 lbs and travel to client locations as needed.