On-Site PC Support & Systems Analyst

Lake Michigan Credit Union; Tampa (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

Health coverage

Parental leave

Tuition reimbursement

Job summary

Lake Michigan Credit Union in Tampa, FL is seeking a PC Analyst to keep our network and computing systems running smoothly. The role covers PC hardware and software support, inventory, licensing, and remote assistance to staff and members.

You will collaborate with Information Systems teams, support new location setups, and provide Tier II helpdesk assistance. A two-year degree and certifications such as A+ or Network+ are preferred.

Qualifications

• Two to five years of similar or related experience.
• A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
• A+ or Network+ certification is highly preferred.
• Experience in PC usage and hardware/software support.
• Experience with Active Directory, DNS, PC Imaging Software, Helpdesk ticketing system.
• Current Windows OS experience a plus.
• Some physical work is required.
• Ability to diagnose problems over a WAN in remote locations.
• Must be able to install, troubleshoot, and support personal computers, Windows, network and data communications software and hardware.
• Proficient in Antivirus, diagnosing faulty hardware and software, software installation locally and remotely.
• Must be familiar with Office Productivity Suite and able to work trouble tickets.

Responsibilities

• Installs, supports, and manages software and hardware devices, including inventory management and licensing.
• Responds to and develops solutions for component failures and complex technical problems to deliver a stable computing infrastructure.
• Consults with IS management to assure IS standards are understood and followed; coordinates with IS staff to implement standards.
• Participates in team and individual projects including new location setups.
• Provides Tier II Helpdesk support to LMCU personnel.
• Collaborates with IS Network systems staff to support PC/LAN workstations, WAN links, printers, telephony, and peripherals.

Skills

Problem solving

Customer service

Remote support

Education

Two-year college degree or equivalent

A+ or Network+ certification

Tools

Active Directory

DNS

PC Imaging Software

Helpdesk ticketing system

Windows OS

Office Productivity Suite

Antivirus

Job description

Lake Michigan Credit Union in Tampa, FL is seeking a PC Analyst to keep our network and computing systems running smoothly. The role covers PC hardware and software support, inventory, licensing, and remote assistance to staff and members.

You will collaborate with Information Systems teams, support new location setups, and provide Tier II helpdesk assistance. A two-year degree and certifications such as A+ or Network+ are preferred.