PC Analyst

Lake Michigan Credit Union; Florida; On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

Health coverage (medical, dental, 视)

HSA match

Tuition reimbursement

Paid parental leave

Job summary

Lake Michigan Credit Union is hiring a PC Analyst to keep network computing systems operating efficiently and extend IS support to staff and members onsite and remotely. You will manage software/hardware devices, respond to issues, and ensure standards for security and data recoverability are followed.

The role involves coordinating with IS teams on upgrades, participating in new location setups, and providing Tier II helpdesk support. Some physical work is required.

Qualifications

• Two to five years of related experience.
• Two-year college degree or equivalent to ~64 credit hours.
• A+ or Network+ certification preferred.
• Experience with PC hardware/software support.
• Experience with Active Directory, DNS, PC Imaging, Helpdesk systems.
• Experience on Windows OS; able to work remotely and on-site.

Responsibilities

• Installs, supports, and manages software/hardware devices with inventory/licensing.
• Responds to failures and complex technical problems to maintain stable computing infra.
• Ensures IS standards for control, security, and recoverability are followed.
• Coordinates with IS staff on upgrades and location setups.
• Provides Tier II Helpdesk support to staff.
• Assists network/system staff for PC/LAN, WAN, printers, and telephony.

Skills

A+ Certification

Network+ Certification

Active Directory

DNS

PC Imaging

Helpdesk

Windows OS

Office Suite

Education

Two-year college degree or 64 credit hours

Tools

PC/LAN hardware

Licensing & inventory tools

Job description

Primary Location: Tampa, FL Employee Status: Full-Time Workplace Type: Fully On-Site

Who we are

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position

The PC Analyst role is responsible for keeping the network computing systems operating efficiently and assure that computing standards are implemented and enforced; extend IS support services to staff and members both in person and remotely. This role performs operational tasks directly related to the Credit Union’s PC equipment and account processing system.

What you’ll do

• Installs, supports, and manages software and hardware devices (including inventory management/tracking and licensing).
• Responds to and develops solutions for component failures and complex technical problems in all of these areas to deliver a sound and stable computing infrastructure.
• Consults with Information Systems management and other personnel to assure that IS standards for control, security and data recoverability are understood and followed; coordinates with other IS staff to assure that appropriate IS computing standards are implemented and maintained; manages software upgrades to assure compliance with standards and control procedures.
• Participates in team and individual projects including new location setups.
• Provides Tier II Helpdesk support to LMCU personnel.
• Collaborates with IS Network systems staff to support the following computing components PC/LAN workstations, WAN communications links, printers, telephony equipment, and peripheral devices.

What you’ll bring

• Two to five years of similar or related experience.
• A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
• A+ or Network+ certification is highly preferred.
• Experience in PC usage and hardware/software support.
• Experience with Active Directory, DNS, PC Imaging Software, Helpdesk ticketing system.
• Current windows OS experience a plus.
• Some physical work is required.
• Ability to diagnose problems over a WAN in remote locations.
• Must be able to install, troubleshoot, and support personal computers, Windows, network and data communications software and hardware.
• Proficient in Antivirus, diagnosing faulty hardware and software, software installation locally and remotely.
• Must be familiar with Office Productivity Suite and able to work trouble tickets.

What you’ll get

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
• To see a full list of our benefit offerings, check out this helpful guide!

LMCU is an Equal Opportunity Employer Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one. As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities. You’ll love working here at Lake Michigan Credit Union! LMCU is an Equal Opportunity Employer