On‑Site PC Support Specialist (Travel‑Ready)

Worldwide TechServices, LLC; Great Falls (MD); On-site; USD 42,000 - 52,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician to perform repair and troubleshooting on desktops and laptops. You will interact directly with clients, address technical issues, and respond timely and accurately.

This role involves driving to client locations, supporting service calls within SLAs, and maintaining hardware and software knowledge. A technical school certification or equivalent and up to 2 years of experience are typical requirements.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs

Skills

Technical support

Customer service

Communication

Driving

Physical ability

Basic repair toolkit

Education

Technical school certification or equivalent

Tools

PC hardware fundamentals

OEM software knowledge

Diagnostic tools

Job description

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician to perform repair and troubleshooting on desktops and laptops. You will interact directly with clients, address technical issues, and respond timely and accurately.

This role involves driving to client locations, supporting service calls within SLAs, and maintaining hardware and software knowledge. A technical school certification or equivalent and up to 2 years of experience are typical requirements.