Patient Service Representative, Therapy Services, Jefferson City

MU Health Care; Jefferson City (MO); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Health, vision and dental insurance (9

Paid time off and holidays

Tuition assistance

Retirement options

Job summary

MU Health Care is seeking a dynamic clerical support specialist to join the Therapy Services team in Jefferson City, MO. The role emphasizes guest relations, patient check-in/out, and coordination with providers to ensure a smooth patient experience.

Responsibilities include handling calls, verifying demographics, scheduling, basic billing tasks, and maintaining patient records with accuracy. The position requires teamwork in a fast-paced environment and a positive, compassionate approach.

Qualifications

• High school diploma or equivalent.
• Six months of frontline customer service/guest relations experience.

Responsibilities

• Collaborate with patients, families and staff to resolve problems during visits.
• Communicate delays to patients and departments as needed.
• Greet, escort, answer calls, and route inquiries to the appropriate area.
• Use guest relations skills in all interactions with patients, visitors and staff.
• Maintain waiting room and office appearance; operate and understand office equipment.

Skills

Guest relations

Customer service

Communication

Problem-solving

Education

High school diploma

Tools

IDX/GE

PCS

Cerner

Job description

Shift: Full-Time, Monday- Friday, 9:00 AM- 5:30 PM

Work Arrangement: On-Site

Department: Therapy Services

Facility: Sam B. Cook Healthplex, 1432 Southwest Blvd, Jefferson City, MO 65109

Compensation:

Base Pay Range: $15.81 - $24.92/hour, based on experience

• Additional $1.00 per hour for evening/night shift
• Additional $1.00 per hour for weekend shift
• Additional $2.00 per hour for weekend evening/night shift
• Note: Details will be provided during the HR interview. Policy language is available upon request.

ABOUT THE JOB

MU Health Care is looking for a dynamic and compassionate individual to join our team as a clerical support specialist. The ideal candidate is a problem-solver with excellent guest relations skills, ready to collaborate with patients, families, and staff to ensure a seamless experience. We seek someone who thrives in a fast-paced environment, maintains a positive attitude, and is committed to our Culture of Yes to Care, Deliver, Innovate, and Serve. If you have a knack for organization, a keen eye for detail, and a passion for helping others, this role is perfect for you. Join us and be a part of a team that makes a difference every day!

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes' Best-in-State Employers seven years in a row, and that's largely a result of the incredible culture and team we've built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system - the only in mid-Missouri - is home to seven hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8%and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

• Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.
• Communicate any expected delays to patient and ancillary service departments.
• Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor.
• Use excellent guest relations skills in all interactions with patients, visitors and staff.
• Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs, and other light furniture. Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
• Request, prepare and ensure the completeness of the patient medical record and physician orders.
• Validate patient demographics, insurance, pre-certification, prior authorization, and referrals. Accurately manage copay collections. Prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans. Obtain signatures and process hold bills. Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments. Maintain bed control and conduct bedside patient interview. Effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.
• Depending upon the location and assigned area of responsibility, the following duties may apply:
• Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.
• May complete unit/department-specific duties and expectations as outlined in department documents.

Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.

REQUIRED QUALIFICATIONS

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• Six (6) months of experience with frontline customer service and guest relations duties and skills.

PREFERRED QUALIFICATIONS

• Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.
• Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs. and occasionally move objects up to 25 lbs.

This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.