Patient Access Specialist — On-Site (Weekend Differential)

University of Missouri Health Care; Jefferson City (MO); On-site; USD 2,347,000 - 2,535,000; Full time

Job summary

University of Missouri Health Care is seeking a dynamic clerical support specialist for our Family Med Clinic Madison St. in Jefferson City, MO.

This on-site role emphasizes patient and family interactions, ensuring a seamless visit and accurate medical record handling. The ideal candidate has a high school diploma and at least 6 months of frontline customer service experience, with strong guest relations and organizational skills.

Qualifications

• High school diploma or an equivalent combination of education and experience.
• Six (6) months of experience with frontline customer service and guest relations duties and skills.

Responsibilities

• Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.
• Communicate any expected delays to patient and ancillary service departments.
• Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor.
• Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture.
• Request, prepare and ensure the completeness of the patient medical record and physician orders.
• Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.
• Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills.
• Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.
• Depending upon the location and assigned area of responsibility, the following duties may apply: Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.
• Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.
• May complete unit/department specific duties and expectations as outlined in department documents.

Skills

Customer service

Guest relations

Communication

Telephone etiquette

Office equipment

Education

High school diploma or equivalent

Tools

IDX/GE

PCS

Cerner

Job description

University of Missouri Health Care is seeking a dynamic clerical support specialist for our Family Med Clinic Madison St. in Jefferson City, MO.

This on-site role emphasizes patient and family interactions, ensuring a seamless visit and accurate medical record handling. The ideal candidate has a high school diploma and at least 6 months of frontline customer service experience, with strong guest relations and organizational skills.