Radiology Patient Experience Specialist

MU Health Care; Jefferson City (MO); On-site; USD 21,000 - 26,000; Part time

Job summary

MU Health Care in Jefferson City, MO seeks a Patient Service Representative who brings compassion and collaboration to every patient encounter. You will be the friendly face greeting patients, collecting information, managing check-in/check-out, and supporting the radiology team with scheduling and records.

The role emphasizes accuracy with demographics, insurance data, and basic billing tasks, while delivering excellent guest relations and using systems like IDX/GE, PCS, and Cerner.

Qualifications

• High school diploma or equivalent required.
• Six months of frontline customer service/guest relations experience required.

Responsibilities

• Assist patients and families, greet and escort, answer calls, and direct inquiries to the right area.
• Maintain waiting area and basic patient records, process demographic and insurance data, and support billing tasks with ICD-9/CPT knowledge.

Skills

Customer service

Guest relations

Phone handling

Education

High school diploma

Tools

IDX/GE

PCS

Cerner

Job description

MU Health Care in Jefferson City, MO seeks a Patient Service Representative who brings compassion and collaboration to every patient encounter. You will be the friendly face greeting patients, collecting information, managing check-in/check-out, and supporting the radiology team with scheduling and records.

The role emphasizes accuracy with demographics, insurance data, and basic billing tasks, while delivering excellent guest relations and using systems like IDX/GE, PCS, and Cerner.