Patient Care & Clinic Operations Coordinator

AEG Vision; Ladue (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to support front desk operations, patient flow, and schedule coordination across the care team. You’ll greet patients, manage calls and emails, and help ensure a smooth, high-quality visit for every patient.

Ideal candidates have strong organizational and communication skills, are comfortable using EMR systems, and can balance multiple priorities in a fast-paced environment. This is a full-time, on-site role with benefits and growth opportunities.

Qualifications

• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Ability to learn practice management systems (EMR).

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner and be the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails or digital communications promptly.
• Schedule patient appointments and support provider schedule optimization, including cancellations and reschedules.
• Verify insurance eligibility and patient demographics; enter data in EMR accurately.
• Prepare patient charts and documentation ahead of visits to support efficient patient flow.
• Collect and document charges, co-pays, and payments in EMR; balance accounts and assist with claim submission.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules to minimize bottlenecks and delays.
• Communicate wait times and next steps to patients to maintain a positive experience.
• Coordinate with clinical and optical teams for smooth patient transitions and continuity of care.

Skills

Strong organizational skills

Verbal and written communication

Team collaboration

Education

High school diploma or equivalent

Tools

EMR software

Job description

AEG is seeking a Patient Care Coordinator to support front desk operations, patient flow, and schedule coordination across the care team. You’ll greet patients, manage calls and emails, and help ensure a smooth, high-quality visit for every patient.

Ideal candidates have strong organizational and communication skills, are comfortable using EMR systems, and can balance multiple priorities in a fast-paced environment. This is a full-time, on-site role with benefits and growth opportunities.