On-Site Patient Desk Operations Specialist

Mayo Clinic; Rochester (MN); On-site; USD 29,687 - 41,631; Full time

Job summary

Mayo Clinic is seeking Desk Operations Specialists for on-site positions in Minnesota. Responsibilities include check-in, patient rooming, vitals collection, and coordinating follow-ups to ensure smooth clinic flow.

Applicants should have a high school diploma or GED, 2+ years of customer service, and strong communication skills. Roles require standing or walking up to 8 hours and scheduling flexibility.

Qualifications

• High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi‑tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate’s Degree.
• Excellent communication and interpersonal skills.
• Desire to work in team environment.
• Computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.
• Problem solving and decision‑making skills.
• Ability to multi‑task and prioritize; adaptable to change.

Responsibilities

• Serving as a direct contact and resource to the patient.
• Preparing the patient for their appointment by performing check-in procedures and rooming for providers.
• Collecting patient vitals and completing pre-examination record information.
• Scheduling follow-up appointments.
• Managing the flow of patient material.
• Communicating scheduling delays or changes.
• Assist with wayfinding.
• Performing additional direct patient care duties as needed.

Skills

Customer service experience

Excellent communication

Interpersonal skills

Multi-tasking

Problem solving

Adaptability

Education

High school diploma/GED

Associate’s Degree

Tools

Windows-based applications

Intranet/internet use

Keyboarding

Job description

Mayo Clinic is seeking Desk Operations Specialists for on-site positions in Minnesota. Responsibilities include check-in, patient rooming, vitals collection, and coordinating follow-ups to ensure smooth clinic flow.

Applicants should have a high school diploma or GED, 2+ years of customer service, and strong communication skills. Roles require standing or walking up to 8 hours and scheduling flexibility.