Patient Services & Operations Specialist

Mayo Foundation for Medical Education and Research; Rochester (MN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

HSA & FSAs

Retirement plan

Job summary

Mayo Clinic in Rochester, MN is seeking a Service Specialist- Operations to act as a patient-facing ambassador. You will respond to inquiries by phone, website, and in person, promote Mayo services, schedule appointments, and handle registration and clerical duties on-site in Rochester.

This role requires a strong customer service background, top communication skills, and the ability to multi-task in a dynamic environment.

Qualifications

• Requires associate degree or college diploma with several years of customer service experience.
• Experience in administrative, physician’s office, appointment scheduling or service industry is applicable.

Responsibilities

• Respond to patient inquiries via telephone, website, email and in person.
• Promote services and schedule appointments.
• Handle patient registration, check-in/check-out and clerical tasks.
• Support patient needs and maintain relationships with Mayo Clinic.
• Participate in on-call rotation as needed.

Skills

Customer service

Communication skills

Problem solving

Organizational skills

Multitasking

Attention to detail

Teamwork

Microsoft Word

Microsoft Excel

Education

Associate degree

College diploma

Tools

Microsoft Office

Job description

Mayo Clinic in Rochester, MN is seeking a Service Specialist- Operations to act as a patient-facing ambassador. You will respond to inquiries by phone, website, and in person, promote Mayo services, schedule appointments, and handle registration and clerical duties on-site in Rochester.

This role requires a strong customer service background, top communication skills, and the ability to multi-task in a dynamic environment.