Desk Operations Lead - Healthcare Scheduling & EHR

Mayo Foundation for Medical Education and Research; Mankato (MN); On-site; USD 29,687 - 41,631; Full time

Benefits offered by this job

Medical options

Dental coverage

Vision plan

Pre-Tax Savings (HSA/FSAs)

Competitive retirement package

Job summary

Mayo Clinic in Minnesota is seeking a Desk Operations Specialist to support and optimize desk activities, scheduling, and patient flow. You will act as a subject matter expert for desk processes and work with care teams to improve efficiency and quality of service.

Ideal candidates bring strong communication and organizational skills, experience with Mayo Clinic EHR applications like Epic/Synthesis, and comfort troubleshooting workflows in fast-paced clinical settings.

Qualifications

• Excellent communication, written and verbal, with staff at all levels.
• Experience with desk operations, registration/scheduling and patient flow.
• Proven ability to troubleshoot daily workflows and use EHR tools.

Responsibilities

• Support desk operations to optimize desk efficiency and patient care workflows.
• Serve as SME for desk processes and contribute to SOPs and guidelines.
• Collaborate with providers and care team to improve scheduling and check-in/out practices.

Skills

Communication skills

Organizational skills

Leadership potential

Education

High school diploma or GED

Associate's Degree

Tools

Mayo Clinic EHR (Epic, Synthesis)

Microsoft Office (Word, PowerPoint, Excel, Access, Outlook)

Job description

Mayo Clinic in Minnesota is seeking a Desk Operations Specialist to support and optimize desk activities, scheduling, and patient flow. You will act as a subject matter expert for desk processes and work with care teams to improve efficiency and quality of service.

Ideal candidates bring strong communication and organizational skills, experience with Mayo Clinic EHR applications like Epic/Synthesis, and comfort troubleshooting workflows in fast-paced clinical settings.