Hearing Care Concierge & Appointment Specialist

Starkey; Eden Prairie (MN); Hybrid; USD 40,000 - 45,000; Full time

Job summary

Starkey Hearing Technologies in Eden Prairie, MN is seeking a Temp to Hire Caring Center Advisor for on-site work. You will educate patients on hearing aid benefits, schedule appointments, and convert inquiries into leads while supporting network providers.

The role emphasizes strong communication, empathy, and a sales mindset, with responsibilities spanning calls, emails, and live chat. On-site position with potential for long-term placement.

Qualifications

• High school diploma or equivalent.
• Experience in customer service activities and sales.
• Strong communication and empathy with patients.

Responsibilities

• Educate patients on hearing aid benefits and schedule appointments.
• Refer qualified patients to hearing care providers and support relationships.
• Handle calls, emails, and chats to resolve inquiries and guide patients to care.
• Maintain patient information and ensure satisfaction with products and aftercare services.
• Communicate with network providers about technology recommendations and scheduling.
• Utilize CRM and data systems to support provider networks and track leads.

Skills

Customer service

Sales

Communication

Time management

Education

High school diploma

Tools

CRM systems

Windows

Job description

Starkey Hearing Technologies in Eden Prairie, MN is seeking a Temp to Hire Caring Center Advisor for on-site work. You will educate patients on hearing aid benefits, schedule appointments, and convert inquiries into leads while supporting network providers.

The role emphasizes strong communication, empathy, and a sales mindset, with responsibilities spanning calls, emails, and live chat. On-site position with potential for long-term placement.