On-site Patient Care CSR — Growth & Perks

OrthoAtlanta, LLC; Atlanta (GA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Collaborative team culture

Career advancement

Direct patient support

Job summary

OrthoAtlanta, LLC in Atlanta, GA is seeking a Customer Service Representative to join our orthopedic practice. You will handle a high volume of patient calls, schedule appointments, and maintain accurate patient and insurance data in Epic.

As part of a collaborative team, you’ll ensure a compassionate, patient-first experience while adhering to clinical workflows. Prior medical office or call center experience and familiarity with Epic are strongly preferred.

Qualifications

• High school diploma or GED required.
• 2+ years of medical office or call center experience preferred.
• Experience with Epic strongly preferred.
• Familiarity with medical terminology preferred.
• Excellent verbal and written communication skills.
• Detail-oriented with strong time management and multitasking abilities.
• Discretion, professionalism, and a team-first mindset.

Responsibilities

• Answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard
• Schedule appointments and follow-ups accurately and efficiently
• Enter and update patient demographics and insurance information in Epic
• Create and manage patient cases and referral entries
• Verify insurance eligibility and referral requirements
• Work referral workqueues and index documentation in OnBase and Epic
• Provide clear directions, declare calls, and guide patients as needed
• Collaborate with colleagues across departments in a fast-paced environment
• Deliver an exceptional patient experience with professionalism and empathy
• Support additional tasks and projects as assigned by the Call Center Manager

Skills

Empathy

Time management

Multitasking

Verbal communication

Written communication

Detail-oriented

Education

High school diploma or GED

Tools

Epic

OnBase

Job description

OrthoAtlanta, LLC in Atlanta, GA is seeking a Customer Service Representative to join our orthopedic practice. You will handle a high volume of patient calls, schedule appointments, and maintain accurate patient and insurance data in Epic.

As part of a collaborative team, you’ll ensure a compassionate, patient-first experience while adhering to clinical workflows. Prior medical office or call center experience and familiarity with Epic are strongly preferred.