Patient Services Lead — Fast-Paced Medical Office

OrthoAtlanta, LLC; Austell (GA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Front-desk leadership

Fast-paced medical office setting

Patient-centered teamwork

Job summary

OrthoAtlanta, a large orthopedic and sports medicine practice in Georgia, is seeking a Patient Services Representative. You will greet patients, check them in/out, collect payments, schedule appointments, and support front-office workflows using the EMR system.

You will assist with insurance questions, maintain accurate demographics, and help ensure smooth clinic operations in a fast-paced, patient-focused environment with a collaborative team.

Qualifications

• High School Diploma or equivalent.
• 2+ years of experience in a medical office or clinical setting preferred.
• Familiarity with medical terminology and EMR systems (Epic a plus).
• Strong customer service skills and a professional, patient-focused demeanor.
• Excellent organizational, multitasking, and time-management abilities.
• Strong verbal and written communication skills.
• High attention to detail and discretion with patient information.

Responsibilities

• Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures.
• Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed.
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through.
• Input and update patient demographics, insurance information, and visit details into the EMR system.
• Open and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Tools

Epic EMR

Job description

OrthoAtlanta, a large orthopedic and sports medicine practice in Georgia, is seeking a Patient Services Representative. You will greet patients, check them in/out, collect payments, schedule appointments, and support front-office workflows using the EMR system.

You will assist with insurance questions, maintain accurate demographics, and help ensure smooth clinic operations in a fast-paced, patient-focused environment with a collaborative team.