On-Site Patient Access Lead & Operations Coach

Ensemble Health Partners; Tulsa (OK); On-site; USD 47,000 - 59,000; Full time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

Ensemble Health Partners is seeking a Patient Access Supervisor for on-site work at Ardent - Hillcrest Hospital in Tulsa, OK. You will coordinate registration functions, train staff, and monitor performance while supporting the Patient Access leadership team.

The role requires 2–3 years of supervisory healthcare experience, CHAM/CRCR or relevant certifications, and strong knowledge of registration, insurance, scheduling, and hospital billing. AI-enhanced workflows are emphasized.

Qualifications

• Certified Healthcare Access Management (CHAM)
• Certified Revenue Cycle Representative (CRCR)
• High School Diploma or GED
• 2 Year/Associates Degree or 4 year/ Bachelor’s Degree
• 2-3 years of supervisory experience in healthcare or related field
• Ability to lead/direct others; strong analytical skills; proficient in Microsoft Office
• Knowledge of registration, insurance, scheduling, verification and hospital billing
• Experience using AI to improve processes and manage teams

Responsibilities

• Coordinates all registration duties with direct and indirect reporting staff.
• Provides training to staff and monitors daily productivity.
• Tracks department performance metrics (point of service, wait times, overtime, productivity).
• Manages staff scheduling including rotations, time off, call-offs.
• Oversees upfront collection process tracking and coaching.
• Maintains on-call rotation and provides guidance during staffing issues.
• Participates in facility meetings and aligns with leadership on process improvements.

Skills

Decision Making

Courage

Influencing

Coaching & Developing Others

Emotional Intelligence

Creating an Inclusive Environment

Education

CHAM certification

CRCR certification

HS Diploma or GED

Associates or Bachelor's degree

Tools

AI for team management

Job description

Ensemble Health Partners is seeking a Patient Access Supervisor for on-site work at Ardent - Hillcrest Hospital in Tulsa, OK. You will coordinate registration functions, train staff, and monitor performance while supporting the Patient Access leadership team.

The role requires 2–3 years of supervisory healthcare experience, CHAM/CRCR or relevant certifications, and strong knowledge of registration, insurance, scheduling, and hospital billing. AI-enhanced workflows are emphasized.