On-Site Part-Time Billing & Support Specialist I

City Of Olathe; United States; On-site; USD 31,000 - 41,000; Part time

Job summary

The City of Olathe is seeking a part-time Billing and Support Specialist I to assist residents with billing questions, account balances, payments, and city services. This on-site role has two shift options and sits at City Hall, with an annualized effort to 25–27.5 hours weekly.

Pay ranges from $22.19 to $29.48 per hour, with KPERS benefits. This is the first level in a three-level career track, offering growth within billing and support operations.

Qualifications

• Three or more years of customer service experience.
• High school diploma or equivalent required; associates degree preferred.
• Valid driver’s license with favorable driving record.
• Excellent written and oral English communication skills.

Responsibilities

• Listen and respond to customer requests, complaints, and complex billing issues.
• Provide information on policies and procedures via chat, email, phone or in person.
• Update customer files and send invoices and payment reminders.
• Handle confidential information with discretion.

Skills

Customer service

Cash handling

Communication

Discretion

Education

High school diploma

Associates degree

Tools

Billing software

Accounts receivable system

Job description

The City of Olathe is seeking a part-time Billing and Support Specialist I to assist residents with billing questions, account balances, payments, and city services. This on-site role has two shift options and sits at City Hall, with an annualized effort to 25–27.5 hours weekly.

Pay ranges from $22.19 to $29.48 per hour, with KPERS benefits. This is the first level in a three-level career track, offering growth within billing and support operations.