Billing & Support Specialist I

Olathe; Olathe (KS); On-site; USD 31,000 - 41,000; Part time

Benefits offered by this job

KPERS benefits

On-site work at City Hall

Job summary

The City of Olathe is seeking a part-time Billing & Support Specialist I to assist residents with billing questions, account balances, and payments at City Hall.

This on-site, 20–29 hour per week position offers KPERS benefits and a defined career path across Billing & Support levels I–III.

Applicants should have at least three years of customer service experience, a high school diploma, a valid driver's license, and strong English communication; bilingual skills are a plus.

Qualifications

• Three or more years of customer service experience.
• Proficient in English with strong written and verbal communication.
• Experience with high-volume calls, billing, and cash handling is preferred.

Responsibilities

• Listen and respond to customer requests, including billing questions, via chat, email, phone or in person.
• Create invoices and credit memos; update customer files and send payment reminders.
• Maintain accurate receivables records and ensure proper accounting for city services.
• Identify and suggest process improvements to enhance efficiency.

Education

High School Diploma

Associate degree preferred

Tools

Billing software

Accounts receivable

Job description

Billing & Support Specialist I### Billing & Support Specialist IApply: City Hall: Part time: Posted Today: End Date: November 14, 2026 (17 days left to apply): JR2395If you are a current City of Olathe employee, please click this link to apply through your Workday account.**Employment Type**Part Time (20 to 29 hours with KPERS benefits)**Job Summary**In this role you will help residents and customers resolve billing questions with clear, accurate, and respectful service. As a **Billing and Support Specialist I**, you will be a key point of contact for inquiries involving utility billing, account balances, payments, and City services.This is an **on-site only position**. Two shift options are available:* **8:00 a.m.–1:30 p.m. Monday through Friday*** **11:30 a.m.–5:00 p.m. Monday through Friday**This position will be **located at our City Hall location** and scheduled for between 25 hours and 27.5 hours per week. Compensation for this position is **an hourly wage between $22.19/hr - $29.48/hr** based on a number of factors including but not limited to education and relevant work experience.This is the first level in a three-level career progression: Billing and Support Specialist I, II, and III.**Minimum qualifications:*** Three or more years of customer service experience.* High school diploma or equivalent.* Valid driver’s license with a favorable driving record.* Excellent written and oral English communication skills.* Ability to handle confidential information with discretion.Experience with high-volume calls, billing, reporting, accounts receivable, in-person customer service, and cash handling is preferred. Bilingual skills, including Spanish or American Sign Language, are also preferred.**For more details, review the full job details and requirements below.**The Billing and Support Specialist I is responsible for interacting continuously with citizens and customers with a significant portion of their time focused on investigating and resolving billing inquiries. This role is the first level in a three level career progression of Billing Support Specialist I, II, and III.**Key Responsibilities*** Listens and responds to customer requests, complaints, and complex billing issues; provides information on inquiries, including information regarding policies and procedures, though chat, email, phone or in person; ensures customers remain informed on their outstanding debts and deadlines; creates invoices and credit memos; updates customer files, and sends invoices and payment reminders to customers; handles confidential and sensitive information with discretion.* Recognizes and recommends related process improvements with internal and external teams to gain efficiencies; writes, updates, and regularly reviews scripts and workflow process documentation; participates in testing software for issues and provides feedback and suggested improvements.* Manages the status of accounts and balances and identifies inconsistencies; updates account receivable database with new accounts or missed payments; ensures the accuracy of utility services including usage and charge calculation, billing and collecting payment, cash handling procedures and citywide Accounts Receivable daily operations; ensures coordination with water companies regarding customer usage and accurately downloads usage readings into customer accounts for billing.**Qualifications****Experience:** Three or more years of experience in a customer service role is required. Experience in handling high call volume, in person interactions, billing, reporting, and other support services is preferred.**Education:** A High School Diploma or equivalent is required. An associates degree or college level business coursework is preferred.**Licenses & Certifications:** A valid driver’s license and favorable driving record are required.**Language:** Proficiency with verbal and written English language is required. Additional proficiency with Spanish and American Sign Language is preferred.### About UsThe City of Olathe consistently ranks as one of the best places to work, live and raise a family. That didn’t happen by accident. It happened because thousands of dedicated City employees work each day to make life better in our community. “Setting the standard for excellence in public service” is not just a saying in Olathe. It is what we do. Olathe’s quality of life is second to none, and we believe our employees deserve the same. The City of Olathe values and fosters an innovative, diverse, and inclusive culture. We offer competitive pay, health and dental coverage, retirement plans, and educational reimbursement. Employees can take advantage of the all-encompassing LiveWell wellness program to help them be their best selves—mentally, physically, socially, and financially. The City of Olathe champions continuous training and development for employees at all levels. It is our belief that if our employees continue to grow and be successful, both personally and professionally, then the City will serve our residents in the best ways possible. If you’re looking for a career where you can serve others, make a difference, and grow, then your path starts here.