Billing & Support Specialist I — Part-Time KPERS Benefits

Olathe; Olathe (KS); On-site; USD 31,000 - 41,000; Part time

Benefits offered by this job

KPERS benefits

On-site work at City Hall

Job summary

The City of Olathe is seeking a part-time Billing & Support Specialist I to assist residents with billing questions, account balances, and payments at City Hall.

This on-site, 20–29 hour per week position offers KPERS benefits and a defined career path across Billing & Support levels I–III.

Applicants should have at least three years of customer service experience, a high school diploma, a valid driver's license, and strong English communication; bilingual skills are a plus.

Qualifications

• Three or more years of customer service experience.
• Proficient in English with strong written and verbal communication.
• Experience with high-volume calls, billing, and cash handling is preferred.

Responsibilities

• Listen and respond to customer requests, including billing questions, via chat, email, phone or in person.
• Create invoices and credit memos; update customer files and send payment reminders.
• Maintain accurate receivables records and ensure proper accounting for city services.
• Identify and suggest process improvements to enhance efficiency.

Education

High School Diploma

Associate degree preferred

Tools

Billing software

Accounts receivable

Job description

The City of Olathe is seeking a part-time Billing & Support Specialist I to assist residents with billing questions, account balances, and payments at City Hall.

This on-site, 20–29 hour per week position offers KPERS benefits and a defined career path across Billing & Support levels I–III.

Applicants should have at least three years of customer service experience, a high school diploma, a valid driver's license, and strong English communication; bilingual skills are a plus.