Part-Time Library & City Services Specialist

City Of Olathe; United States; Sur place; USD 26 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Health and dental coverage

Educational reimbursement

Résumé du poste

The Indian Creek Library, part of the City of Olathe, is seeking a Customer Service Representative II for up to 19 hours per week. You will be the first point of contact for library patrons, assist with inquiries, manage accounts, support programs, and guide customers through our resources with a friendly, service-oriented approach.

Required: at least two years of administrative or customer relations experience, high school diploma, and strong English communication; proficiency in Microsoft

Qualifications

• At least two years of administrative or customer relations experience is required.
• Experience in a specific area such as library services or utility services may be preferred.
• Effective interpersonal and communication skills are required along with proficiency in Microsoft Office.
• Education: A high school diploma or equivalent is required.
• Course work in business, public administration, or related field is preferred.
• Licenses & Certifications: None required.
• Language: Proficiency in written and verbal English is required with Spanish and American Sign Language preferred.

Responsabilités

• Provides information to customers for City services in person, over the phone or online.
• Utilizes multiple computer software applications to initiate and process service requests and reporting queries.
• Provides training and support to other employees.

Connaissances

Interpersonal skills

Customer service experience

Spanish

ASL

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

The Indian Creek Library, part of the City of Olathe, is seeking a Customer Service Representative II for up to 19 hours per week. You will be the first point of contact for library patrons, assist with inquiries, manage accounts, support programs, and guide customers through our resources with a friendly, service-oriented approach.

Required: at least two years of administrative or customer relations experience, high school diploma, and strong English communication; proficiency in Microsoft