Customer Service Representative II

City Of Olathe; United States; On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Health and dental coverage

Educational reimbursement

Job summary

The Indian Creek Library, part of the City of Olathe, is seeking a Customer Service Representative II for up to 19 hours per week. You will be the first point of contact for library patrons, assist with inquiries, manage accounts, support programs, and guide customers through our resources with a friendly, service-oriented approach.

Required: at least two years of administrative or customer relations experience, high school diploma, and strong English communication; proficiency in Microsoft

Qualifications

• At least two years of administrative or customer relations experience is required.
• Experience in a specific area such as library services or utility services may be preferred.
• Effective interpersonal and communication skills are required along with proficiency in Microsoft Office.
• Education: A high school diploma or equivalent is required.
• Course work in business, public administration, or related field is preferred.
• Licenses & Certifications: None required.
• Language: Proficiency in written and verbal English is required with Spanish and American Sign Language preferred.

Responsibilities

• Provides information to customers for City services in person, over the phone or online.
• Utilizes multiple computer software applications to initiate and process service requests and reporting queries.
• Provides training and support to other employees.

Skills

Interpersonal skills

Customer service experience

Spanish

ASL

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Employment Type Part Time (up to 19 hours)

Pay Range: $18.62 to $20.30 per hour depending on qualifications and experience.

Are you passionate about books, community engagement, and providing top-notch customer service? The Indian Creek Library for the City of Olathe is looking for an enthusiastic and service-oriented individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, ensuring they have a positive and enriching experience every time they visit. Your responsibilities will include assisting with inquiries, managing library accounts, supporting programs and events, and helping customers navigate our vast resources. This is a fantastic opportunity for someone who loves interacting with people, thrives in a collaborative environment, and wants to contribute to a beloved community institution.

The Customer Service Representative II provides front-line customer support for City services in response to customer requests in person, over the phone or online, working independently with limited direction. The position focuses on evaluating requests, inquiries and complaints to find the most effective and efficient method of executing, providing information, or resolving the situation in a positive manner. The Customer Service Representative II is the second level in a three-level career progression of Customer Service Representative I, II, and III.

Key Responsibilities

• Provides information to customers for various City services in like kind to how the request was submitted (in person, over the phone or online); supports customers in the pursuit of information on topics of varying nature across citywide services continually expanding personal knowledge of city services; makes decisions for how to resolve most customer service needs with limited direction.
• Utilizes multiple computer software applications to initiate and process service requests and reporting queries; maintains elevated working knowledge of systems to support other customer service staff members.
• Provides training and support to other employees.

Qualifications

• Experience: At least two years of administrative or customer relations experience is required.
• Experience in a specific specialized area of service such as library services or utility services may be preferred.
• Effective interpersonal and communication skills are required along with proficiency in Microsoft Office programs.
• Education: A high school diploma or equivalent is required.
• Course work in business, public administration, or other related field is preferred.
• Licenses & Certifications: None required.
• Language: Proficiency in both written and verbal English is required with additional proficiency in Spanish and American Sign Language preferred.

Benefits and Perks

• We offer competitive pay, health and dental coverage, retirement plans, and educational reimbursement.
• Employees can take advantage of the all-encompassing LiveWell wellness program to help them be their best selves - mentally, physically, socially, and financially.

The City of Olathe consistently ranks as one of the best places to work, live and raise a family. That didn't happen by accident. It happened because thousands of dedicated City employees work each day to make life better in our community. "Setting the standard for excellence in public service" is not just a saying in Olathe. It is what we do. Olathe's quality of life is second to none, and we believe our employees deserve the same.

The City of Olathe values and fosters an innovative, diverse, and inclusive culture.

The City of Olathe champions continuous training and development for employees at all levels. It is our belief that if our employees continue to grow and be successful, both personally and professionally, then the City will serve our residents in the best ways possible. If you're looking for a career where you can serve others, make a difference, and grow, then your path starts here.