Billing & Support Specialist I

City Of Olathe; United States; On-site; USD 31,000 - 41,000; Part time

Job summary

The City of Olathe is seeking a part-time Billing and Support Specialist I to assist residents with billing questions, account balances, payments, and city services. This on-site role has two shift options and sits at City Hall, with an annualized effort to 25–27.5 hours weekly.

Pay ranges from $22.19 to $29.48 per hour, with KPERS benefits. This is the first level in a three-level career track, offering growth within billing and support operations.

Qualifications

• Three or more years of customer service experience.
• High school diploma or equivalent required; associates degree preferred.
• Valid driver’s license with favorable driving record.
• Excellent written and oral English communication skills.

Responsibilities

• Listen and respond to customer requests, complaints, and complex billing issues.
• Provide information on policies and procedures via chat, email, phone or in person.
• Update customer files and send invoices and payment reminders.
• Handle confidential information with discretion.

Skills

Customer service

Cash handling

Communication

Discretion

Education

High school diploma

Associates degree

Tools

Billing software

Accounts receivable system

Job description

Employment Type

Part Time (20 to 29 hours with KPERS benefits)

Job Summary

In this role you will help residents and customers resolve billing questions with clear, accurate, and respectful service.

As a Billing and Support Specialist I, you will be a key point of contact for inquiries involving utility billing, account balances, payments, and City services.

This is an on-site only position.

Two shift options are available: 8:00 a.m.-1:30 p.m. Monday through Friday, 11:30 a.m.-5:00 p.m. Monday through Friday.

This position will be located at our City Hall location and scheduled for between 25 hours and 27.5 hours per week.

Compensation for this position is an hourly wage between $22.19/hr - $29.48/hr based on a number of factors including but not limited to education and relevant work experience.

This is the first level in a three-level career progression: Billing and Support Specialist I, II, and III.

Minimum qualifications

• Three or more years of customer service experience.
• High school diploma or equivalent.
• Valid driver’s license with a favorable driving record.
• Excellent written and oral English communication skills.
• Ability to handle confidential information with discretion.
• Experience with high-volume calls, billing, reporting, accounts receivable, in-person customer service, and cash handling is preferred.
• Bilingual skills, including Spanish or American Sign Language, are also preferred.

Key Responsibilities

• Listens and responds to customer requests, complaints, and complex billing issues
• provides information on inquiries, including information regarding policies and procedures, though chat, email, phone or in person
• ensures customers remain informed on their outstanding debts and deadlines
• creates invoices and credit memos
• updates customer files, and sends invoices and payment reminders to customers
• handles confidential and sensitive information with discretion
• Recognizes and recommends related process improvements with internal and external teams to gain efficiencies
• writes, updates, and regularly reviews scripts and workflow process documentation
• participates in testing software for issues and provides feedback and suggested improvements
• Manages the status of accounts and balances and identifies inconsistencies
• updates account receivable database with new accounts or missed payments
• ensures the accuracy of utility services including usage and charge calculation, billing and collecting payment, cash handling procedures and citywide Accounts Receivable daily operations
• ensures coordination with water companies regarding customer usage and accurately downloads usage readings into customer accounts for billing.

Qualifications

Experience: Three or more years of experience in a customer service role is required. Experience in handling high call volume, in person interactions, billing, reporting, and other support services is preferred.

Education: A High School Diploma or equivalent is required. An associates degree or college level business coursework is preferred.

Licenses & Certifications: A valid driver’s license and favorable driving record are required.

Language: Proficiency with verbal and written English language is required. Additional proficiency with Spanish and American Sign Language is preferred.

Why join us

The City of Olathe consistently ranks as one of the best places to work, live and raise a family. That didn’t happen by accident. It happened because thousands of dedicated City employees work each day to make life better in our community. “Setting the standard for excellence in public service” is not just a saying in Olathe. It is what we do. Olathe’s quality of life is second to none, and we believe our employees deserve the same.

The City of Olathe values and fosters an innovative, diverse, and inclusive culture. We offer competitive pay, health and dental coverage, retirement plans, and educational reimbursement.

Employees can take advantage of the all-encompassing LiveWell wellness program to help them be their best selves - mentally, physically, socially, and financially.

The City of Olathe champions continuous training and development for employees at all levels. It is our belief that if our employees continue to grow and be successful, both personally and professionally, then the City will serve our residents in the best ways possible.

If you’re looking for a career where you can serve others, make a difference, and grow, then your path starts here.