On-Site Paarl: E-commerce Customer Experience Lead

Placements24; The Islands (MS); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

On-site in Paarl

Medical aid benefits

Leadership training opportunities

Career development opportunities

Job summary

Placements24 seeks an E-commerce Customer Service Lead to oversee customer support operations in Paarl. You will lead a team, handle escalated issues, train staff, and implement service improvement strategies to drive satisfaction and retention.

Ideal candidates bring leadership experience in e-commerce, strong communication and problem-solving skills, and a track record of coaching teams to deliver exceptional service. This on-site role offers growth opportunities.

Qualifications

• Prior leadership or supervisory experience in customer service.
• Experience in e-commerce customer service.
• Excellent communication and problem-solving skills.
• Ability to manage and motivate a team.
• Familiarity with customer service software and CRM systems.

Responsibilities

• Lead and manage the customer service team, providing guidance, training, and performance evaluations.
• Handle escalated customer inquiries and resolve complex issues promptly and effectively.
• Develop and implement customer service policies and procedures to enhance service quality.
• Monitor customer feedback and service metrics to identify areas for improvement.
• Collaborate with other departments to resolve customer issues efficiently.
• Train new customer service representatives on products, services, and support protocols.

Skills

Leadership

Customer service

Communication

Problem solving

Tools

CRM systems

Job description

Placements24 seeks an E-commerce Customer Service Lead to oversee customer support operations in Paarl. You will lead a team, handle escalated issues, train staff, and implement service improvement strategies to drive satisfaction and retention.

Ideal candidates bring leadership experience in e-commerce, strong communication and problem-solving skills, and a track record of coaching teams to deliver exceptional service. This on-site role offers growth opportunities.