On‑Site Order & Customer Support Specialist

Austin Community College; Marlborough (MA); On-site; USD 55,000 - 57,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) plan

Paid time off

Job summary

A prominent educational institution is seeking an Order Management Specialist to provide exceptional customer service support. The role involves interacting with customers to address inquiries, process orders, and manage complaints. Candidates should have at least a High School Diploma, a year of data entry experience, and two years in customer service. The position offers an annual salary between $55,000 and $57,000, along with comprehensive benefits including medical coverage and paid time off.

Qualifications

• At least 1 year of related work experience including data entry.
• At least 2 years of experience in customer service.
• Strong ability to adhere to procedural guidelines.

Responsibilities

• Act as a focal point for customers via email and phone.
• Respond to and research customer concerns/inquiries urgently.
• Work with team members to achieve daily, weekly, and monthly targets.

Skills

Data entry skills

Customer service experience

Problem-solving skills

Communication skills

Education

High School Diploma or GED

Tools

Oracle or similar ERP

Salesforce

MS Office

Job description

A prominent educational institution is seeking an Order Management Specialist to provide exceptional customer service support. The role involves interacting with customers to address inquiries, process orders, and manage complaints. Candidates should have at least a High School Diploma, a year of data entry experience, and two years in customer service. The position offers an annual salary between $55,000 and $57,000, along with comprehensive benefits including medical coverage and paid time off.