On-Site Operations Manager – Records & Facilities

FedWriters, Inc.; Harrisonburg (VA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Long-term and Short-term Disability

Life Insurance

401(k) Plan

Holiday Pay

Paid Time Off

Job summary

FedWriters, Inc. is seeking an Operations Manager to support USCIS by overseeing daily records operations at the Harrisonburg File Storage Facility.

You will manage onsite staff, monitor customer satisfaction, and implement operational procedures to ensure accurate and timely processing. This on-site role requires a Bachelor's or PMP, a Six Sigma Green Belt within 180 days, and the ability to pass a federal suitability/background check.

Qualifications

• Bachelor's degree in related field or PMP certification.
• 3+ years of project/ops/site/production management experience in the last 5 years.
• Six Sigma Green Belt certification within 180 days of contract award.
• Ability to pass a federal suitability/background check.

Responsibilities

• Oversee day-to-day records operations at NRC and ES-1 sites.
• Manage onsite staff and monitor customer satisfaction.
• Develop and implement operational procedures and policies.
• Coordinate staff training and development.
• Present oral briefings and written reports to Government oversight personnel.
• Draft and revise standard operating procedures (SOPs).

Skills

Operations management

Staff management

Customer satisfaction

Problem solving

Education

Bachelor's degree or PMP

Tools

Six Sigma Green Belt

Job description

FedWriters, Inc. is seeking an Operations Manager to support USCIS by overseeing daily records operations at the Harrisonburg File Storage Facility.

You will manage onsite staff, monitor customer satisfaction, and implement operational procedures to ensure accurate and timely processing. This on-site role requires a Bachelor's or PMP, a Six Sigma Green Belt within 180 days, and the ability to pass a federal suitability/background check.