Federal Quality Manager — On-Site Lead, Compliance & Improvement

Socket.dev; Lincoln (NE); On-site; USD 90,000 - 130,000; Full time

Job summary

Cherokee Strategic Solutions (CSS) is hiring a Quality Manager to lead on-site quality assurance and control for USCIS operations at the National Records Center or Harrisonburg File Storage Facility. You will direct quality auditors and tutors, drive process improvements, and ensure contractual and regulatory compliance.

The role requires at least three years in quality management, a relevant Bachelor’s degree, and Six Sigma Black Belt certification, with eligibility to obtain the required

Qualifications

• Minimum three years of quality control management experience.
• Experience coordinating audit and training activities.
• Ability to lead on-site teams at USCIS facilities.

Responsibilities

• Lead quality auditors and tutors onsite at USCIS NRC or HBG FSF, overseeing all quality activities.
• Monitor performance metrics, identify risks/trends, and implement corrective actions to maintain quality and contractual compliance.
• Ensure compliance with government regulations, internal procedures, and continuous process improvement across task areas.

Skills

Quality leadership

Audit supervision

Education

Bachelor’s degree in relevant field

Six Sigma Black Belt certification

Job description

Cherokee Strategic Solutions (CSS) is hiring a Quality Manager to lead on-site quality assurance and control for USCIS operations at the National Records Center or Harrisonburg File Storage Facility. You will direct quality auditors and tutors, drive process improvements, and ensure contractual and regulatory compliance.

The role requires at least three years in quality management, a relevant Bachelor’s degree, and Six Sigma Black Belt certification, with eligibility to obtain the required