On-Site Operations Manager — Records Center

careers-fedwriters; Lee's Summit (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Long-term Disability Insurance

Short-term Disability Insurance

Life Insurance

401(k) Plan

Holiday Pay

Paid Time Off

Job summary

FWI seeks an Operations Manager to oversee NRC daily records operations in Lee's Summit, MO, ensuring efficient, accurate processing. On-site, M-F 8am–5pm, the role supports USCIS contracts and involves staff management and SOP development.

Responsibilities include delivering briefings to government oversight, coordinating with contractors, and maintaining high customer satisfaction. Contingent upon contract award, this position offers growth within a recognized Top Workplace.

Qualifications

• Bachelor's degree in a relevant field OR active PMP certification in lieu of the degree.
• Minimum 3 years of project/operations management experience within the last 5 years.
• Must possess, or obtain within 180 days of contract award, a Six Sigma Green Belt certification.
• Must be able to pass a federal suitability/background investigation.

Responsibilities

• Oversee day-to-day operations at NRC and ES-1, and back up the Program Manager.
• Address operational concerns and monitor customer satisfaction.
• Develop and implement operational procedures and policies.
• Analyze training needs and coordinate staff development.
• Present oral briefings and written reports to Government oversight personnel.
• Draft and revise standard operating procedures (SOPs).
• Respond to time-sensitive issues and demonstrate sound judgment.
• Coordinate project activities with contractors and Government representatives.

Skills

Leadership

Operations management

Policy development

Training coordination

Education

Bachelor's degree in program management, business, public administration, or related fields

Tools

PMP certification

Six Sigma Green Belt

Job description

FWI seeks an Operations Manager to oversee NRC daily records operations in Lee's Summit, MO, ensuring efficient, accurate processing. On-site, M-F 8am–5pm, the role supports USCIS contracts and involves staff management and SOP development.

Responsibilities include delivering briefings to government oversight, coordinating with contractors, and maintaining high customer satisfaction. Contingent upon contract award, this position offers growth within a recognized Top Workplace.