Operations Manager - National Records Center

careers-fedwriters; Lee's Summit (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Long-term Disability Insurance

Short-term Disability Insurance

Life Insurance

401(k) Plan

Holiday Pay

Paid Time Off

Job summary

FWI seeks an Operations Manager to oversee NRC daily records operations in Lee's Summit, MO, ensuring efficient, accurate processing. On-site, M-F 8am–5pm, the role supports USCIS contracts and involves staff management and SOP development.

Responsibilities include delivering briefings to government oversight, coordinating with contractors, and maintaining high customer satisfaction. Contingent upon contract award, this position offers growth within a recognized Top Workplace.

Qualifications

• Bachelor's degree in a relevant field OR active PMP certification in lieu of the degree.
• Minimum 3 years of project/operations management experience within the last 5 years.
• Must possess, or obtain within 180 days of contract award, a Six Sigma Green Belt certification.
• Must be able to pass a federal suitability/background investigation.

Responsibilities

• Oversee day-to-day operations at NRC and ES-1, and back up the Program Manager.
• Address operational concerns and monitor customer satisfaction.
• Develop and implement operational procedures and policies.
• Analyze training needs and coordinate staff development.
• Present oral briefings and written reports to Government oversight personnel.
• Draft and revise standard operating procedures (SOPs).
• Respond to time-sensitive issues and demonstrate sound judgment.
• Coordinate project activities with contractors and Government representatives.

Skills

Leadership

Operations management

Policy development

Training coordination

Education

Bachelor's degree in program management, business, public administration, or related fields

Tools

PMP certification

Six Sigma Green Belt

Job description

Overview

Join our team as an Operations Manager and support U.S. Citizenship and Immigration Services (USCIS) by overseeing daily records operations at the National Records Center. You will manage onsite staff, monitor customer satisfaction, and implement operational procedures, ensure efficient, accurate, and timely records processing.

FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment.

**Position is contingent upon contract award**

Work Schedule and Location:

On-Site: This full-time on-site position will work Monday through Friday, 8am to 5pm at the National Records Center in Lee's Summit, MO.

Responsibilities

• Manage day-to-day operations at the NRC and NRC Extension Site-1 (ES-1), and serve as backup to the Program Manager in their absence
• Address operational concerns and issues and monitor overall customer satisfaction
• Develop and implement operational procedures and policies
• Analyze training needs and coordinate staff development
• Present oral briefings and written reports to Government oversight personnel
• Draft and revise standard operating procedures (SOPs)
• Respond to time-sensitive issues and demonstrate sound decision-making under pressure
• Coordinate project activities with contractor and Government representatives

Qualifications

Required:

• Bachelor's degree in program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting — OR an active PMP certification in lieu of the degree
• Minimum 3 years of project/operations/site/production management experience within the last 5 years
• Must possess, or obtain within 180 days of contract award, a Six Sigma Green Belt certification
• Must be able to pass a federal suitability/background investigation

Why Join Our Team

At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 401(k) Plan
• Holiday Pay
• Paid Time Off

FWI is an Equal Opportunity Employer, including disability/vets.

Pay Range

Negotiable