On-Site Operations Leader - Drive Growth & Service

Swift Transportation; Texas; Vor Ort; USD 67.000 - 80.000; Vollzeit

Benefits dieser Stelle

401k plan

Medical, Dental, Vision insurance

Zusammenfassung

Swift Transportation is seeking a results-oriented professional to coordinate on-site operations and maximize asset utilization within a customer facility. You will lead planning, driver management and customer service activities while expanding revenue through new opportunities and strong client relationships.

You will collaborate with KNX planning centers and internal departments to ensure smooth operations, timely reporting and continuous improvement.

Qualifikationen

• 2+ years of customer service, planning or driver management experience.
• Transportation experience preferred.
• Ability to work under stress while remaining professional.
• Proactive and work efficiently independently with no supervision.

Aufgaben

• Coordinate and implement systems to maximize asset utilization in a customer environment.
• Lead on-site operations: Planning, Driver Management and/or Customer Service.
• Expand revenue by exploring dedicated, rail, and logistics opportunities with customers.
• Communicate professionally with customer personnel at all levels and build relationships.
• Maintain understanding of customer service processes and daily communication with KNX planning centers.
• Collect and maintain current customer information in the system.
• Collaborate with KNX internal departments to resolve issues.
• Learn customer processes and educate on KNX and transportation operations.
• Generate reports on service metrics (OS&D, accessorial) and evaluate cost factors.
• Support others in achieving organizational objectives.

Kenntnisse

Customer service

Planning

Driver management

Communication

Stress management

Independent work

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Swift Transportation is seeking a results-oriented professional to coordinate on-site operations and maximize asset utilization within a customer facility. You will lead planning, driver management and customer service activities while expanding revenue through new opportunities and strong client relationships.

You will collaborate with KNX planning centers and internal departments to ensure smooth operations, timely reporting and continuous improvement.