On-Site Leader

Swift Transportation; Waxahachie (TX); On-site; USD 67,000 - 80,000; Full time

Benefits offered by this job

401k

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Pet Insurance

Employee Stock Purchase Plan

Paid Training

Wellness Programs

Flexible Spending Account

Tuition Assistance

Military Leave

Vendor Discounts

Volunteer Opportunities

Training & Growth

Diversity & Inclusion

Job summary

Swift Transportation is seeking an on-site Operations Coordinator to coordinate and implement systems that maximize asset utilization within a customer's environment. You will lead on-site operations, handling Planning, Driver Management and Customer Service, and work with KNX centers to meet commitments.

The role requires 2+ years in customer service, planning or driver management, a Bachelor's degree or equivalent, and transportation experience is preferred.

Qualifications

• 2+ years of customer service, planning or driver management experience required.
• Transportation experience preferred.
• Bachelors degree or equivalent combination of education and/or experience required.

Responsibilities

• Coordinate and implement systems to maximize asset utilization in a customer's environment.
• Lead on-site operations at the customer facility including Planning, Driver Management and Customer Service.
• Expand business revenue by exploring dedicated, rail, and logistics opportunities with customers.
• Communicate professionally with assigned customer personnel at all levels to foster relationships.
• Maintain knowledge of customer service processes and coordinate with KNX planning centers to meet commitments.
• Assist in collecting and maintaining current customer information in the system.
• Collaborate with KNX internal departments to resolve issues.
• Learn customer's in-house processes and educate on KNX transportation operations.
• Generate service reports (OS&D, accessorial, etc.) and evaluate cost factors.

Skills

Customer service

Planning

Driver management

Communication skills

Education

Bachelor's degree or equivalent combination of education and/or experience

Job description

Who We Are:

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will do

To coordinate and implement systems to maximize the utilization of the company's assets while working in an assigned customer's environment.

• Lead on-site operations at the customer facility; perform Planning, Driver Management and/or Customer Service functions.
• Serve as an on-site daily extension of Sales to expand business revenue by exploring all dedicated, rail, and logistics opportunities with Customers.
• Communicate effectively and professionally with assigned customer personnel on all levels while developing positive and solid relationships to enhance growth.
• Maintain an understanding of and demonstrate customer service processes; communicate daily with responsible KNX planning centers to ensure customer commitments are being met.
• Assist in collecting and maintaining current customer information in the system.
• Work with all KNX internal departments to resolve customer or company issues when necessary.
• Learn customer's in-house processes and systems to better facilitate on-site operations and increase efficiency; educate customer on KNX and transportation operations.
• Generate appropriate reports regarding service, including but not limited to OS&D, accessorial, etc, and assist in evaluating cost factors associated with business.
• Proactively work to assist others in achieving the organization's objectives.

Qualifications: What you need to bring

• 2+ years of customer service, planning or driver management experience required,
• Transportation experience preferred.
• Must be able to work under stress while remaining professional at all times.
• Must be proactive and work efficiently independently with no supervision.
• Must possess good communication skills.
• Bachelors degree or equivalent combination of education and/or experience required.

Pay Range: $67,250.00 - $79,500.00 Annual

What we offer:

• Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance.
• We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.
• Volunteer opportunities to support our local communities. We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.
• Training, Development & Growth Opportunities. Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.
• Diversity, Equity and Inclusion. A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.