On-Site Operations Leader: Client Success & Team Coach

Elwood Staffing; Lincoln (AL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

Prescription drug plan

Life insurance

Disability insurance

401K plan

Teledoc

Job summary

Elwood Staffing is seeking an On-Site Manager to lead the client On-Site program and supervise the associated team. The role requires independent judgment to guide associates and ensure performance goals are met across daily operations.

Responsibilities include building relationships with the client and stakeholders, coordinating temporary resources, coaching staff, and maintaining safety and quality standards while traveling between client sites as needed.

Qualifications

• Experience in a customer service role preferred.
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
• Excellent computer skills including proficiency in Microsoft Office suite.
• Strong verbal and written communication skills.
• A valid driver's license is required for this role to travel between branch and client location.

Responsibilities

• Develop a strong working relationship with the client's management team.
• Build effective relationships with all stakeholders to anticipate future needs and recruit temporary resources to meet those needs.
• Manage the training, developing, and coaching team activities for successful operations practices.
• Communicate effectively, both verbally and in writing, with all client personnel, temporary associates, and company personnel.
• Regularly meet with the client's supervisory personnel to confirm the client's satisfaction with the associate performance and address concerns.
• Walk the floor throughout the day, engaging with supervisors and associates, observing interactions, addressing safety issues, and assessing production demands.
• Monitor turnover regularly and develop strategies to reduce turnover.

Skills

Customer service

Cross-functional communication

Microsoft Office

Verbal and written communication

Driver's license

Transportation to sites

Tools

Microsoft Office

Job description

Elwood Staffing is seeking an On-Site Manager to lead the client On-Site program and supervise the associated team. The role requires independent judgment to guide associates and ensure performance goals are met across daily operations.

Responsibilities include building relationships with the client and stakeholders, coordinating temporary resources, coaching staff, and maintaining safety and quality standards while traveling between client sites as needed.