On-Site Client Success Liaison

Elwood Staffing; Columbus (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health, Dental and Vision plan

401K Plan with company contribution

Paid Time Off & Paid Holidays

Tuition reimbursement

Telemedicine - Teledoc

Employee Assistance Program

Discount tickets, travel, and shopping

Job summary

Elwood Staffing is seeking an On-Site Specialist to support client On-Site programs, coaching and guiding associates, and ensuring service excellence. The role emphasizes building strong relationships with client management and temporary staff while upholding company policies and safety standards.

Ideal candidates will have customer service experience, excellent communication skills, and reliable transportation to travel between sites, including evenings and weekends.

Qualifications

• Experience in a customer service role preferred.
• Strong verbal and written communication skills.
• Excellent computer skills including Microsoft Office.
• Valid driver''s license required for travel between branch and client location.
• Dependable transportation to ensure punctual arrival and availability for evenings/weekends.

Responsibilities

• Develop a strong working relationship with the client''s management team.
• Build relationships with stakeholders to recruit temporary resources to meet needs.
• Communicate effectively with client personnel, temporary associates, and company personnel.
• Regularly meet with client supervisory personnel to assess satisfaction and address concerns.
• Know client facilities, positions, and policies.
• Collaborate with branch, regional, and corporate teams to meet performance expectations.
• Identify and assign temporary associates who meet client standards.
• Maintain contact with existing pool of associates for future assignments.
• Conduct new hire orientations and explain company policies and safety issues.
• Walk the floor, observe interactions, address safety issues, and assess production demands.
• Complete injury reports and assist injured workers per policy.
• Monitor turnover and develop strategies to reduce it.

Skills

Customer service

Cross-functional communication

Verbal and written communication

Microsoft Office proficiency

Driver's license

Tools

Microsoft Office

Job description

Elwood Staffing is seeking an On-Site Specialist to support client On-Site programs, coaching and guiding associates, and ensuring service excellence. The role emphasizes building strong relationships with client management and temporary staff while upholding company policies and safety standards.

Ideal candidates will have customer service experience, excellent communication skills, and reliable transportation to travel between sites, including evenings and weekends.