On-Site Operations Leader — Client Success & Quality

City Wide Facility Solutions; Gainesville (FL); On-site; USD 46,750 - 63,250; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Unlimited PTO

Vision insurance

Job summary

City Wide Facility Solutions in Gainesville, FL is seeking an On-Site Manager to oversee client relationships, contract compliance, and day-to-day operations across assigned accounts. This highly active role requires frequent travel between client locations, leadership of field staff, and collaboration with Night Managers to ensure service excellence and accurate billing.

Ideal candidates will have a Bachelor's degree and at least one year of customer service and supervisory experience, plus a

Qualifications

• Bachelor's Degree in Business Administration, Accounting, or a related field (preferred).
• Minimum 1 year of customer service experience.
• Minimum 1 year of management or supervisory experience.
• Valid driver's license and reliable transportation.
• Proficiency with CRM systems and Microsoft Office applications.

Responsibilities

• Client Relations & Retention: serve as primary client representative and maintain strong relationships.
• Quality Control & Service Excellence: perform routine inspections and document findings in CRM.
• Operations Management: ensure staffing, onboarding, and coordination with Night Managers.
• Financial & Administrative Responsibilities: submit billing documentation and monitor changes.
• Leadership & Communication: provide coaching and daily updates to leadership, and identify opportunities.

Education

Bachelor's Degree in Business Administration, Accounting, or a related field

Job description

City Wide Facility Solutions in Gainesville, FL is seeking an On-Site Manager to oversee client relationships, contract compliance, and day-to-day operations across assigned accounts. This highly active role requires frequent travel between client locations, leadership of field staff, and collaboration with Night Managers to ensure service excellence and accurate billing.

Ideal candidates will have a Bachelor's degree and at least one year of customer service and supervisory experience, plus a