On-Site Facilities Manager: Client Success & Operations

City Wide; Gainesville (FL); On-site; USD 46,750 - 63,250; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Unlimited PTO

Vision insurance

Job summary

City Wide in Gainesville, FL is seeking an On-Site Manager to lead client relationships, ensure contract compliance, and oversee day-to-day operations across multiple sites with active travel between locations. This role demands hands-on leadership and a strong commitment to service excellence.

The position is full-time with a guaranteed salary, benefits, and opportunities to manage field teams while maintaining City Wide standards and customer satisfaction.

Qualifications

• Bachelor's degree in business administration, accounting, or a related field.
• Minimum 1 year of customer service experience.
• Minimum 1 year of management or supervisory experience.
• Valid driver's license and reliable transportation.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with CRM systems and Microsoft Office applications.

Responsibilities

• Serve as the primary client representative and maintain strong client relationships.
• Conduct regular client visits and quality inspections.
• Ensure all contractual obligations are fulfilled and services exceed client expectations.
• Respond to client calls and emails within one hour whenever possible.
• Address client concerns, complaints, and service deficiencies promptly.
• Implement client retention strategies and resolve accounts at risk of cancellation.
• Build relationships with decision-makers and key client contacts.
• Promote additional City Wide services, special projects, and supply programs.

Skills

Customer service

Management experience

Communication

Problem solving

Organization

Education

Bachelor's degree in Business Administration, Accounting, or related field

Tools

CRM systems

Microsoft Office

Job description

City Wide in Gainesville, FL is seeking an On-Site Manager to lead client relationships, ensure contract compliance, and oversee day-to-day operations across multiple sites with active travel between locations. This role demands hands-on leadership and a strong commitment to service excellence.

The position is full-time with a guaranteed salary, benefits, and opportunities to manage field teams while maintaining City Wide standards and customer satisfaction.