On-Site Account & Operations Manager

City Wide Facility Solutions; Ocala (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

City Wide Facility Solutions in Ocala, FL is seeking an On-Site Manager to nurture client relationships, supervise Night Managers and Independent Contractors, and uphold City Wide standards through professional dress and proactive leadership.

You will conduct regular inspections, coordinate staffing and equipment, manage budgets and profitability, and travel throughout the territory to visit client sites and ensure service delivery aligns with contracts.

Qualifications

• Bachelor’s degree in accounting or business administration.
• 1+ years of Customer Service Experience.
• 1+ years of Management Experience.
• Driver’s License in Good Standing.

Responsibilities

• Build and maintain strong client relationships for long-term retention.
• Conduct regular quality inspections to meet contract expectations.
• Resolve client concerns quickly to sustain satisfaction.
• Lead, coach, and support Night Managers and Independent Contractors.
• Recruit, interview, and onboard Independent Contractors.
• Manage commercial accounts ensuring contract compliance and service quality.
• Identify opportunities to grow client relationships with additional services.
• Coordinate staffing, scheduling, equipment, and supplies across accounts.
• Maintain documentation and quality reports using CRM systems.
• Partner with Operations, Sales, HR, and Accounting for seamless service.
• Monitor budgets and labor costs to maintain profitability.
• Travel territory to visit client sites and support operations.

Skills

Leadership

Relationship-building

Communication skills

Problem-solving

Organization

Independent work

Education

Bachelor's degree in accounting or business administration

Job description

City Wide Facility Solutions in Ocala, FL is seeking an On-Site Manager to nurture client relationships, supervise Night Managers and Independent Contractors, and uphold City Wide standards through professional dress and proactive leadership.

You will conduct regular inspections, coordinate staffing and equipment, manage budgets and profitability, and travel throughout the territory to visit client sites and ensure service delivery aligns with contracts.