On-Site Cleaning Operations Leader

City Wide; Jacksonville (FL); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Unlimited PTO

Vision insurance

Job summary

City Wide is seeking an On-Site Manager to lead client relations, ensure contract compliance, and oversee operations within an assigned territory. This role serves as the primary client contact and drives service excellence across sites, with frequent travel.

The position is highly active and physical, requiring a 50-hour workweek and professional attire. You will supervise staff, coordinate daily operations, and ensure accurate timesheets and billing.

Qualifications

• Bachelor's Degree in Business Administration, Accounting, or a related field preferred.
• Minimum 1 year of customer service experience.
• Minimum 1 year of management or supervisory experience.
• Valid driver's license and reliable transportation.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with CRM systems and Microsoft Office applications.

Responsibilities

• Serve as the primary client representative and maintain strong client relationships.
• Conduct regular client visits and quality inspections.
• Ensure all contractual obligations are fulfilled and services exceed client expectations.
• Respond to client calls and emails within one hour whenever possible.
• Address client concerns, complaints, and service deficiencies promptly.
• Implement client retention strategies and resolve accounts at risk of cancellation.
• Build relationships with decision-makers and key client contacts.
• Promote additional City Wide services, special projects, and supply programs.

Skills

Customer service

Leadership

Communication

Organizational skills

Problem-solving

CRM systems

Microsoft Office

Education

Bachelor's degree in Business Administration, Accounting, or related field

Tools

CRM systems

Microsoft Office

Job description

City Wide is seeking an On-Site Manager to lead client relations, ensure contract compliance, and oversee operations within an assigned territory. This role serves as the primary client contact and drives service excellence across sites, with frequent travel.

The position is highly active and physical, requiring a 50-hour workweek and professional attire. You will supervise staff, coordinate daily operations, and ensure accurate timesheets and billing.