On-Site Manager - Ocala, FL

City Wide Facility Solutions; Ocala (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

City Wide Facility Solutions in Ocala, FL is seeking an On-Site Manager to nurture client relationships, supervise Night Managers and Independent Contractors, and uphold City Wide standards through professional dress and proactive leadership.

You will conduct regular inspections, coordinate staffing and equipment, manage budgets and profitability, and travel throughout the territory to visit client sites and ensure service delivery aligns with contracts.

Qualifications

• Bachelor’s degree in accounting or business administration.
• 1+ years of Customer Service Experience.
• 1+ years of Management Experience.
• Driver’s License in Good Standing.

Responsibilities

• Build and maintain strong client relationships for long-term retention.
• Conduct regular quality inspections to meet contract expectations.
• Resolve client concerns quickly to sustain satisfaction.
• Lead, coach, and support Night Managers and Independent Contractors.
• Recruit, interview, and onboard Independent Contractors.
• Manage commercial accounts ensuring contract compliance and service quality.
• Identify opportunities to grow client relationships with additional services.
• Coordinate staffing, scheduling, equipment, and supplies across accounts.
• Maintain documentation and quality reports using CRM systems.
• Partner with Operations, Sales, HR, and Accounting for seamless service.
• Monitor budgets and labor costs to maintain profitability.
• Travel territory to visit client sites and support operations.

Skills

Leadership

Relationship-building

Communication skills

Problem-solving

Organization

Independent work

Education

Bachelor's degree in accounting or business administration

Job description

Applicants must reside in Ocala, FL to be considered for this position

OBJECTIVE

The On-Site Manager maintains a positive work atmosphere by behaving and communicating in a manner that will nurture relationships with clients, colleagues, and employees. Professional dress attire is required to City Wide standards. Take ownership of the territory as it is your own business. As a leader in our organization, your job is to identify the needs of the people who you serve and fulfill them.

ESSENTIAL FUNCTIONS

• Build and maintain strong relationships with clients to ensure exceptional service and long-term retention.
• Conduct regular quality inspections to ensure all services meet or exceed contract expectations.
• Resolve client concerns quickly and proactively to maintain customer satisfaction.
• Lead, coach, and support Night Managers and Independent Contractors to ensure operational excellence.
• Recruit, interview, onboard, and evaluate Independent Contractors as business needs require.
• Manage a portfolio of commercial accounts, ensuring contract compliance and service quality.
• Identify opportunities to grow existing client relationships through additional services and solutions.
• Coordinate staffing, scheduling, equipment, and supply needs across assigned accounts.
• Maintain accurate documentation, quality reports, and operational records using CRM and company systems.
• Partner with Operations, Sales, HR, and Accounting teams to ensure seamless service delivery and account management.
• Monitor budgets, labor costs, and account performance while maintaining profitability.
• Travel throughout your assigned territory to visit client locations, conduct inspections, and support field operations.

WHAT MAKES YOU SUCCESSFUL

• Passion for delivering exceptional customer service.
• Strong leadership and relationship-building skills.
• Excellent communication and problem-solving abilities.
• Highly organized with the ability to manage multiple priorities.
• Comfortable working in a fast-paced, field-based environment.
• Takes ownership, works independently, and thrives on building lasting client partnerships.

POSITION REQUIREMENTS

• Bachelor’s degree in accounting or business administration.
• 1+ years of Customer Service Experience.
• 1+ years of Management Experience.
• Driver’s License in Good Standing

PHYSICAL DEMANDS

The physical demands are representative of the requirements that must be met by an employeeto successfully perform the essential functions of this job. Examples of physical demandsinclude extended periods working at a desk, phone screening, engaging prospective contractorsand employees in sales and client management dialogue, and onsite business developmentactivities.

ENVIRONMENT

The work environment the employee will be exposed to potentially includes office, commercialsfacilities, and conferences/job fairs/conventions.