On-Site Operations Launch & Partner Training Lead

Shipbobinc; Kenosha (WI); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life保险

Paid Maternity/Parental Leave Program

Paid Holidays & Flexible Time Off

Paid Sick Leave

Wellness Days (1 day/quarter)

401K Match

Comprehensive Benefits Package

Job summary

ShipBob is seeking an Operations Support Manager to lead the development and support of partner fulfillment centers, ensuring performance to ShipBob standards. The role focuses on onboarding, site launches, training, and ongoing partnerships across the SFN network.

You will manage 100% on-site responsibilities, travel between local sites, and help optimize dashboards and SOPs to drive merchant satisfaction and KPI attainment.

Qualifications

• 3–5+ years of operations leadership experience in an e-commerce fulfillment environment.
• Experience managing 3PL relationships and opening new building sites.
• StrongExcel skills and the ability to read CAD drawings.
• On-site 100% availability with own vehicle for local travel.

Responsibilities

• Lead onboarding and launch for SFN partner sites within ShipBob's network.
• Coach site teams and ensure KPI/SLA attainment across partner centers.
• Set up dashboards and configure services to meet partner goals.
• Travel to local sites for operational audits and training as needed.

Skills

Operations leadership

3PL management

Problem solving

Tools

CAD drawings

Excel

Job description

ShipBob is seeking an Operations Support Manager to lead the development and support of partner fulfillment centers, ensuring performance to ShipBob standards. The role focuses on onboarding, site launches, training, and ongoing partnerships across the SFN network.

You will manage 100% on-site responsibilities, travel between local sites, and help optimize dashboards and SOPs to drive merchant satisfaction and KPI attainment.