Customer Service Rep

NEIGHBORLY; Clarksburg (MD); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Company vehicle

Uniforms

iPad provided

Job summary

A local general contracting firm is looking for a Customer Service Representative to work in a fast-paced environment focused on customer satisfaction. The position involves answering phones, scheduling appointments, and extensive customer interaction via email and phone. Candidates should have strong communication skills, experience in customer service, and a basic understanding of Microsoft Office. This full-time role offers a competitive hourly rate of $15-$17 and additional perks such as a company vehicle and uniforms.

Qualifications

• Must have strong communication skills and a clear voice.
• Experience in customer service is required.
• Typing speed of at least 45 wpm is necessary.
• Basic knowledge of Microsoft Office (Word and Excel) is essential.

Responsibilities

• Answer phone and schedule appointments.
• Check email and voice mail for messages and return calls.
• Review and communicate jobs with service technicians.
• Make appointment confirmation and follow-up calls.

Skills

Strong communication skills

Customer service experience

Data entry skills (45 wpm)

Working knowledge of Microsoft Word and Excel

Job description

We are seeking a friendly and outgoing business professional for our very fast-paced office environment. This position is designed for someone with little or no industry experience to join our team and to begin a lasting, upwardly-mobile career with a stable and growing company.

This is front office work that requires extensive customer interaction on the phone, and we strive for 100% customer satisfaction. This position involves extensive use of computers, paperwork, some sales, and the juggling multiple office priorities.

We are a local General Contractor, with a focus on "smaller" projects in the size range of a few hours to a few weeks. We are experiencing unprecedented demand for our services, which means a full-time position with competitive wages. We're looking for Customer Service Reps with experience. Due to substantial customer contact, a clear voice with strong communication skills is a requirement.

At Mr. Handyman, we do quality work in nice homes and commercial buildings, and we need experienced, motivated, and organized staff members who can work directly with our customers to successfully complete current projects and open doors to future projects. To be considered for this position, you must:

Responsibilities and Requirements

• Answer phone and schedule appointments
• Check email and voice mail for messages and return calls
• Review schedule for day/week
• Communicate and review jobs with service technicians
• Make appointment confirmation calls
• Make follow-up calls
• Data entry with 45 wpm typing skills
• We use Microsoft Office, so a working knowledge of Word and Excel is a requirement

Compensation and Benefits

Compensation: $15-$17 hourly

For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer service-focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut, are offered a competitive, work environment with the ability to have more control over your earnings and your future. A company vehicle, uniforms and ipad are provided. Must have a valid driver's license and must pass a background check.