Customer Support Representative | Online Entertainment & Gaming | New Jersey

Pentasia; New Jersey; Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Career development opportunities

Exposure to a global, technology-led业务

Job summary

Pentasia is seeking a Customer Support Representative in New Jersey. You’ll be the primary contact for customers across live chat, email, and phone, delivering timely, professional service in a fast-paced, regulated online gaming environment.

You will resolve inquiries, verify accounts, assist with transactions, document interactions, and collaborate with internal teams to ensure prompt resolutions while upholding compliance and quality standards.

Qualifications

• Residency in New Jersey required.
• Strong communication and customer service skills.
• Problem-solving, organizational, and multitasking abilities.
• Ability to work in a fast-paced environment.
• Experience in customer support across chat, email, or phone; gaming/fintech/regulatory exposure preferred.

Responsibilities

• Respond to customer inquiries via live chat, email, and phone.
• Investigate and resolve account-related questions and concerns.
• Assist with account verification, transactions, and platform navigation.
• Troubleshoot issues and escalate complex cases as needed.
• Document customer interactions and resolutions accurately.
• Collaborate with internal teams to ensure prompt issue resolution.
• Promote responsible engagement and regulatory compliance.

Skills

Strong communication

Customer service

Problem-solving

Organization

Multitasking

Fast-paced work

Bilingual (preferred)

Job description

Customer Support Representative

Location: New Jersey (On-Site)

Compensation: $40,000–$60,000/year (commensurate with experience)

About the Opportunity

Our client is a fast-growing, international digital entertainment company operating within the regulated online gaming industry. We are seeking customer-focused professionals who are passionate about helping people, solving problems, and delivering exceptional service experiences.

What You'll Be Doing

As a Customer Support Representative, you will serve as the primary point of contact for customers, providing timely and professional assistance across multiple communication channels.

Key responsibilities include:

• Responding to customer inquiries via live chat, email, and phone
• Investigating and resolving account-related questions and concerns
• Assisting customers with account verification, transactions, and general platform navigation
• Troubleshooting technical issues and escalating complex cases when necessary
• Delivering a high standard of customer service while meeting quality and productivity targets
• Accurately documenting customer interactions and case resolutions
• Working collaboratively with internal departments to ensure prompt issue resolution
• Promoting responsible customer engagement and adhering to regulatory requirements

Qualifications

• New Jersey residency (required)
• Strong communication and customer service skills
• Problem-solving, organization, and multitasking skills
• Ability to work in a fast-paced environment
• Customer support experience across chat, email, or phone
• Gaming, fintech, payments, or regulated-industry experience (preferred)
• Bilingual proficiency (preferred)

Benefits

• Medical insurance
• Career development opportunities
• Exposure to a global, technology-driven business
• Opportunity to build a long-term career in a rapidly growing industry