On-Site Customer Support Pro — Growth & Training Included

Kalustyan Corporation; Union (NJ); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive base and bonus

401k

Life Insurance / AD&D

12 Holidays

10 Vacation Days and more

Training

Descrizione del lavoro

Kalustyan Corporation is seeking a Customer Support Representative to engage with customers from Union, NJ. The role involves answering calls or emails, and maintaining in-depth knowledge of products and services to effectively assist clients.

Key duties include ensuring customer satisfaction, following up on purchases, and collaborating with internal teams to deliver solutions. The position is full-time and on-site with standard business hours.

Competenze

• Interpersonal and customer service skills required.
• Analytical and problem-solving abilities essential.
• Multitasking and organizational skills needed.

Mansioni

• Answer customer inquiries via phone or email.
• Engage with customers to maintain satisfaction across products/services.
• Escalate issues to appropriate teams when needed.
• Collaborate with CSRs and other departments to resolve queries.
• Follow up with clients to ensure continued satisfaction.

Conoscenze

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Communication

Team collaboration

Attentiveness

Problem solving

Formazione

High school diploma or GED

Descrizione del lavoro

Kalustyan Corporation is seeking a Customer Support Representative to engage with customers from Union, NJ. The role involves answering calls or emails, and maintaining in-depth knowledge of products and services to effectively assist clients.

Key duties include ensuring customer satisfaction, following up on purchases, and collaborating with internal teams to deliver solutions. The position is full-time and on-site with standard business hours.